Privacy Policy

1. Information We Collect

We collect information necessary to provide our restaurant phone-ordering service. This includes:

• Restaurant account details (business name, contact email)
• Kitchen SMS phone numbers provided by restaurant operators for order notifications
• Customer phone numbers captured during order calls (used solely for order callbacks and processing)
• Order details and call transcripts

2. How We Use Information

We use collected information solely to operate and improve our service:

• Send transactional SMS order notifications to kitchen phone numbers
• Enable order callbacks to customers
• Maintain and secure restaurant accounts
• Provide customer support

3. SMS and Phone Number Usage

Restaurant operators explicitly opt in by entering a kitchen SMS phone number in their notification settings. Messages are purely transactional order notifications — no marketing messages are sent. Operators can remove their SMS number or disable notifications at any time from the dashboard. Phone numbers are never shared with third parties.

4. Data Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. We may share data with trusted service providers (such as our telephony and SMS infrastructure partners) solely to deliver the service.

5. Data Security

We implement industry-standard security measures to protect your data. Access to personal information is restricted to authorized personnel only.

6. Your Rights

You may access, update, or delete your account information at any time through the Remi dashboard. To request deletion of all data associated with your account, contact us at support.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service.

8. Contact Us

If you have questions about this Privacy Policy, please contact us through your Remi dashboard.